| Our Guarantee
- We guarantee live delivery.
- Should your order be damaged during shipping, please contact us within 48 hours of receipt. We will replace the dead shipment at no further expense.
- We may require that the damaged order be returned so we can assess what went wrong. If this is the case, the customer will be reimbursed for shipping expense.
- We cannot guarantee package arrival times unless the shipping carrier does (i.e. overnight delivery). Extra charges apply for premium shipping methods.